Returns and Refund Policy
1. Returns
1.1. At Doza Picks, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free returns process subject to the terms and conditions outlined below.
1.2. You may initiate a return within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
1.3. To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will provide you with further instructions on how to proceed.
1.4. Please note that certain items, such as personalized or intimate products, may not be eligible for return due to hygiene or customization reasons. Additionally, any items marked as “final sale” or “non-returnable” are not eligible for return.
2. Refunds
2.1. Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2.2. The refund amount will be for the purchase price of the returned item(s), excluding any shipping or handling charges, unless the return is due to an error on our part.
2.3. Please note that it may take some time for the refunded amount to be reflected in your account, depending on your payment provider’s policies.
3. Exchanges
3.1. If you would like to exchange an item for a different size, color, or style, please contact our customer support team to check for product availability.
3.2. Exchanges are subject to the same eligibility criteria as returns, and any price differences between the exchanged items will be handled through refund or additional payment.
4. Return Shipping
4.1. You are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part or a defective product.
4.2. We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item, and we are not responsible for any loss or damage that occurs during the return shipping process.
5. Damaged or Defective Items
5.1. In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately with your order details and a description of the issue.
5.2. We may require photographic evidence or further information to assess the situation. If the item is deemed to be damaged or defective, we will provide you with options for a replacement, repair, or refund.
6. Cancellations
6.1. If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that cancellations are not guaranteed and are subject to order processing and fulfillment status.